Shipping policy

JIBEEN Shipping Policy

Last updated: October 7, 2026

Thank you for shopping with JIBEEN. We work with trusted fulfillment partners to deliver our products to customers in the United States and around the world.

Please review the information below regarding order processing, shipping times, tracking, customs, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Processing times may be slightly longer during holidays, promotional periods, product launches, or periods of unusually high order volume.

You will receive a confirmation email after placing your order and another notification once your order has shipped.

Estimated Shipping Times

Shipping times depend on the destination, product, fulfillment location, and shipping carrier.

Location	Estimated Delivery Time
United States	7–15 business days
Canada	7–20 business days
United Kingdom & Europe	7–20 business days
Australia & New Zealand	8–20 business days
Other International Locations	10–25 business days

These estimates do not include order processing time.

Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur because of customs processing, carrier delays, severe weather, public holidays, high shipping volumes, or other circumstances outside our control.

Order Tracking

When tracking information becomes available, we will send it to the email address provided during checkout.

Please allow approximately 2–5 business days after receiving your shipping confirmation for tracking information to update.

In some cases, international tracking may temporarily stop updating while the package is moving between countries or shipping carriers.

Multiple Packages

Because JIBEEN works with multiple fulfillment centers and suppliers, products in the same order may occasionally be shipped separately.

If this happens, you may receive your order in two or more packages at different times.

There will be no additional shipping charge simply because an order has been divided into multiple shipments.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel your order, please contact us as soon as possible after placing the order.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.

If the order has already shipped, you may need to wait until it arrives and then follow our Return & Refund Policy, if the item is eligible for return.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

Name
Street address
Apartment/unit number
City
State/Province
Postal/ZIP code
Country
Phone number

If you notice an incorrect address, contact us immediately.

Once an order has been processed or shipped, we may not be able to change the delivery address.

JIBEEN cannot guarantee refunds or replacements for packages delivered incorrectly because inaccurate shipping information was provided by the customer.

Lost, Missing, or Delayed Packages

If your tracking information shows that your package is significantly delayed or appears to be lost, please contact our customer support team.

We will work with the shipping carrier and our fulfillment partner to investigate the shipment.

If we confirm that an order was lost in transit due to an error by the carrier or our fulfillment partner, we will work with you to provide an appropriate replacement or refund.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please:

Check around your property, mailbox, reception area, or safe delivery location.
Ask household members or neighbors if they received the package.
Contact the shipping carrier.
Contact JIBEEN customer support if you still cannot locate your order.

We will do our best to assist you with the investigation.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

JIBEEN does not control customs charges and cannot predict the exact amount that may be charged.

Customs processing may also cause additional delivery delays.

Shipping Protection

If shipping protection is offered and purchased during checkout, eligible lost or damaged shipments may qualify for a replacement or refund according to the terms of the shipping protection service.

Please contact us if you experience a problem with a protected shipment.

Damaged Items

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include:

Your order number
Description of the problem
Clear photos or videos of the item
Photos of the packaging, where applicable

We will review the issue and provide an appropriate solution according to our Return & Refund Policy.

Shipping Restrictions

Some products may not be available for delivery to certain countries or regions because of shipping carrier restrictions, customs regulations, or supplier limitations.

If we are unable to ship an order to your location, we will contact you and provide an appropriate solution.